{"id":574,"date":"2025-09-04T19:56:00","date_gmt":"2025-09-04T19:56:00","guid":{"rendered":"http:\/\/www.blogdesaopaulo.com\/?p=574"},"modified":"2025-09-10T15:48:27","modified_gmt":"2025-09-10T15:48:27","slug":"insurers-need-to-stop-treating-fraud-and-cx-as-separate-problems","status":"publish","type":"post","link":"http:\/\/www.blogdesaopaulo.com\/index.php\/2025\/09\/04\/insurers-need-to-stop-treating-fraud-and-cx-as-separate-problems\/","title":{"rendered":"Insurers need to stop treating fraud and CX as separate problems"},"content":{"rendered":"<p> Insurers under pressure to improve digital experience while also reducing fraud.  <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Insurers under pressure to improve digital experience while also reducing fraud.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"class_list":["post-574","post","type-post","status-publish","format-standard","hentry","category-featured"],"_links":{"self":[{"href":"http:\/\/www.blogdesaopaulo.com\/index.php\/wp-json\/wp\/v2\/posts\/574","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.blogdesaopaulo.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.blogdesaopaulo.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.blogdesaopaulo.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.blogdesaopaulo.com\/index.php\/wp-json\/wp\/v2\/comments?post=574"}],"version-history":[{"count":1,"href":"http:\/\/www.blogdesaopaulo.com\/index.php\/wp-json\/wp\/v2\/posts\/574\/revisions"}],"predecessor-version":[{"id":575,"href":"http:\/\/www.blogdesaopaulo.com\/index.php\/wp-json\/wp\/v2\/posts\/574\/revisions\/575"}],"wp:attachment":[{"href":"http:\/\/www.blogdesaopaulo.com\/index.php\/wp-json\/wp\/v2\/media?parent=574"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.blogdesaopaulo.com\/index.php\/wp-json\/wp\/v2\/categories?post=574"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.blogdesaopaulo.com\/index.php\/wp-json\/wp\/v2\/tags?post=574"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}